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Our Guarantee


  • Quick Response Guarantee:

    We understand our customers want to hear from us as soon as possible. Have some suggestions or questions about our products or policies, please find our contact information below, you can expect to receive an email response from us within one day. If you need immediate assistance, you can talk with our service representatives via the phone call or the Live Chat.

    Email: service@hgmart.com

    Phone: (888) 814-0115

    (Mon - Fri: 8:30AM - 5:30PM)

  • Budget Fit Guarantee:

    We make it possible to decorate your home on any budget, at HGmart, the budget doesn’t equal to sacrificing quality. We promise our quality will also meet your expectations.

  • A 90-day Return Guarantee:

    HGmart has built our reputation by offering customers the best products at the most affordable prices. When you order from us (www.hgmart.com), we guarantee all items before shipment are brand-new and have been checked carefully. If you receive the items what are not as you want or don't work in 90 days from the date of purchase, we'll exchange or refund you in easy ways. For more information of return and refund, please view our Return & Refund Policy. We guarantee that we will do our best to resolve your issue as quickly and thoroughly as we can.

  • Price Match Guarantee:

    Feel troubled to compare prices among different websites? Don’t worry, we offer you easy shopping experience with a price match option, you can check the prices of similar items simply by clicking “Similar on Amazon” or “Similar on Walmart”.

  • Privacy Guarantee:

    Ensuring the privacy and security of our customers is critical to us. Your personal information, samples, images will never be shared with any third companies ever. That is our privacy guarantee. If you want to know more about how we use your information, please refer to our Privacy Policy.