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Return & Refund

Thousands of customers are happy with our customer service because it provides easy returns & refund to them and which will make they have a better purchasing experience at hgmart.com

For all products according with our return policy, you have an exceeding long period of 90 days to return your previously ordered items after receiving for free.

To be eligible for a free return, item conditions must be unopened or unused.

It will take us about one business day to process your refund, and we will provide you a return label of UPS via email or online chat services.

You should print the label and drop off your package at any UPS store.

We will update your return status upon receiving.

Please wait for approximately 3-7 days for your refund to process to your account after your order status changes as “updated”.

For more advice, please contact us.

Discover your needs

We are always trying to supply homeowner and small farmer better products, but which is not the only target. What's more we would like to provide is a better method to enjoy the stylish lives.

There are so many products for Home and Garden in the market. Some of them are perfect but many others may not match your needs. If you can only choose the products existing in the market, you would feel upset to accept a sustainable product because of no other choice. What we do is to change this situation. We listen to the opinions of our customers and the market; we do research; we innovate. We discover your needs, combining them with the most cutting-edge technology, and realize them with our new product. It is interesting and you would like it.

Live Chat Support

HGmart has a large and professional service team who care every customer's needs and spare no effort to answer the different questions for our various kinds of products.

Our online chat is available 7 days a week and 24 hours a day. Trying to answer every question realated to our proudcts, shipping, shopping policy, and other services. If we could not answer the question immediately we would note it down, discussing with our product managers and technical team, and get back to you as soon as possible.