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Return and Refund

Thank you for purchasing at HGmart.com

Do not hesitate to contact us once you have any problems after receiving or using our products.

We strive to help every customer to solve problems with professional guidance and attentive services.

We support 100% refund policy for all products without delibrate damage within 90 days after purchase.

Not entirely satisfied with your shopping experiences? We are here to help.

Cancelation

Any order could be fully canceled before shipment.

For more advice, please contact us.

Returns

For all products, you have an exceeding long period of 90 days to return your previously ordered items after receiving for free.

To be eligible for a free return, item conditions must be unopened or unused.

It will take us about one business day to process your refund, and we will provide you a return label of UPS via email or online chat services.

You should print the label and drop off your package at any UPS store.

We will update your return status upon receiving.

Please wait for approximately 3-7 days for your refund to process to your account after your order status changes as “updated”.

For more advice, please contact us.

Refunds

Defective or used items are not within the return policy. However, you can issue a refund for items that do not meet your requirements.

An image proof must be provided for us to estimate the percentage of refunds.

For those unwanted items due to quality reasons or not described as what it is posted on the website, you will absolutely receive a full refund.

For other used or deliberately damaged items by customers, our customer service will give you a partial refund according the actual situation from image proofs.

It may take you 3-7 days for your refund to process to your account after your order status changes as “updated”.

For more advice, please contact us.

Replacement

For those wrong delivered items, missing items or defective items, do not hesitate to contact us for a replacement.

Upon receiving your information, we will process your replacement within ONE business day.

Also, a tracking number will be provided for you to track the location of your order once the shipment is confirmed.

For more advice, please contact us.

Shipping Fee

We will take responsibility of the shipping fees under such circumstances: damaged package, quality problems, missing parts, wrong description online, different items.

Other resons, no longer needed, wrong size ordered for example, buyer will undertake the shipping fees.

Still have questions about our return and refund policy?

Contact us via contact us via 855-666-7156(Toll Free) Available business days only.

Email: service@hgmart.com.

Instant online chat: Available business days