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Member Order

After the order is shipped, you can track your package at HGmart.com. In your order, you can find trace information in the order details.If the order contains multiple items, each item may have a separate delivery date and trace information.

To track your order

1. Sign In with your email address and password or Account at the top right of HGmart.com pages and sign in.

2.Go to My Orders – Shipment(s) and check the status of your package

If there is no tracking information

1. Tracking does not apply to orders in a "processed" state.
2. Tracking may take up to 72 hours to complete the update after the order is shipped.
3. If the order information is not found after 72 hours.In this case or under any other conditions, please contact our online customer service or send email to service@hgmart.com for details on the status of the order.