If you've registered on HGmart in the past but can't remember your Login ID, please use our page or Live Help. You may also call (888)814-0115 and ask to speak to our Customer Service Department Monday through Friday 8:30am - 5:00pm PST/PDT.
For security reasons, we cannot tell you your password. However, we can certainly help you acquire a new password. On the
Sign up/Login page, click on Forgot Your Password? Please for further assistance.
To stop receiving catalogs, please visit our Contact Us page and select Please take me off your mailing list. All HGmart promotional emails contain a link located at the bottom of the message that allows you to easily "opt-out" of our promotional emails.
Once an order is placed on our website, you will receive an Order Confirmation email that contains your order number.
Our website contains a master list of valid zip codes in the United States that helps us ensure deliverability of your order. It may be that your zip code hasn't been added to the list. Please
Contact Us to remedy this situation.
The majority of online stores require that users register and create an account to complete the ordering process. Registering and signing into our website insures your security and will eliminate the need to re-enter your name, address and other information required to complete an order each visit. In addition, registered users may update their billing and shipping information, view past order history, check the status of an order, obtain tracking numbers for shipments, quickly re-order products, and more! However, if you would prefer to order without registering, you may do so via our secured Live Help.
You will need to be logged into your account in order to use a promo code. Also, be sure that the promo code has not expired and meets the criteria for the items you are purchasing. If you continue to experience problems, please type the promo code into the Notes field of your order or .
Some of our products will have price breaks for larger quantities. If you wish to purchase in extremely large bulk quantities, please
Contact Us.
We recommend that you click Re-Order. The Re-Order page will allow you to easily re-order past items that you have purchased from us. If you are unable to find items which you have purchased from us in the past, it may be that the stock number has been replaced by a newer model. Please Contact Us for further assistance.
Order confirmation emails are sent immediately following the ordering process from the address service@hgmart.com. If you have not received your order confirmation email, be sure that your ISP (Internet Service Provider) or email application is not filtering/blocking our messages as unsolicited emails ("SPAM").
It depends on the item and the shipping method. For most orders we offer same-day shipping for in-stock items, when your order is placed by 4p.m. Central Time, Monday-Friday (weekend orders may take an extra day to process). Two-Day and Express shipping are also available.
You can easily track the status of your order by using the Order Status link located at the top of our website. If you have further questions concerning your order status, please call our Customer Service Department at (888) 814-0115 Monday through Friday 8:30am - 5:00pm PST/PDT
If you received an email from HGmart that confirms that your order has shipped, please allow up to 24 hours for the shipping carrier to update their records to allow your item(s) to be tracked.
Please contact our Customer Service Department at (888) 814-0115 Monday through Friday 8:30am - 5:00pm PST/PDT for assistance.
HGmart may decide to package your items separately due to weight or size concerns. We will not charge you extra for split shipments. You can use the Order Status link to track your orders.
We’re sorry to tell you that we don’t provide free samples.
6.CUSTOMER SERVICE QUESTIONS
If within 90 days, you are not satisfied with your purchase, HGmart will replace the item or provide a credit for the full merchandise amount less any shipping charges. Special and custom orders are not returnable, but any defective parts will be replaced. For detailed information, please visit our
Returns&Refunds page.
If you have changed your mind about the order and it is too late to cancel, be assured that you can return any unwanted items (special and custom orders are not returnable) to us after you receive them in accordance with our Return Policy. For assistance in canceling your order, please contact the Customer Service Department at (888) 814-0115 Monday through Friday 8:30am - 5:00pm PST/PDT
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call our Customer Service Department at (888) 814-0115 Monday through Friday 8:30am - 5:30pm PST/PDT so that we can quickly rectify the situation.
We are committed to your total shopping satisfaction. Please call our Customer Service Department at (888) 814-0115 Monday through Friday 8:30am - 5:00pm PST/PDT so that we can quickly rectify the situation and ensure that your damaged parts are promptly replaced. There is no need to return your item for an exchange.
Please call our Customer Service Department at (888) 814-0115 Monday through Friday 8:30am - 5:30pm PST/PDT so that we can quickly rectify the situation.
We welcome photos from our customers and often publish them in our catalogs! Please Contact Us for instructions on where to send your photos.
We can be reached online via the Contact Us page. Live Help is also available 24 hours a day, 7 days a week. Customer Service can be contacted at (888) 814-0115 Monday through Friday 8:30am - 5:00pm PST/PDT and our mailing address is 2095 California Avenue, Corona, CA 92881.
