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FAQ

1.MY ACCOUNT QUESTIONS

How can I obtain my Login ID?
I forgot my password; could you email it to me?
How do I stop receiving catalogs and/or promotional emails from HGmart?
How can I find my order number?
Why won’t your website accept my zip code?
Can I order without registering?

2.ORDERING QUESTIONS

I entered a promo code, but it wasn’t applied to my order.
Can I get a discount if I purchase bulk quantities?
I need to re-order products that I purchased in the past. How should I proceed?
What happens after I place my order?

3.PAYMENT & CREDIT QUESTIONS

Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
Why was my credit/debit card declined when I know for certain that I have the funds available?

4.SHIPPING QUESTIONS

How long will my order take to arrive?
How do I check the status of my order?
I’ve tracked my package but the carrier has no record of that tracking number.
How do I change the shipping address for my order?
Why was my order sent in multiple packages?
Can I get a sample sent to me before I place an order?

6.CUSTOMER SERVICE QUESTIONS

What is your return policy?
How do I cancel my order?
What should I do if an item is missing from my order?
What should I do if an item is damaged?
What should I do if my order contains the wrong item?
I love my HGmart product. Would you like to see photos of it?
How can HGmart be contacted?